Salesforce Admin
The Salesforce Administrator training program by force Infinity is a premier course designed for today’s evolving tech landscape. This program is tailor-made for professionals eager to master the core functionalities of Salesforce, including the implementation, management, and configuration of the Sales, Collaboration, and Service Clouds. A Salesforce Admin certification is a prestigious credential that commands significant value in the industry. At ForceInfinity, we provide a comprehensive curriculum that empowers you to master every facet of Salesforce administration, ensuring you are fully prepared to elevate your career in this dynamic field.
Take the Lead with Infinity
36 Hours of Live Training – No boring pre-recorded loops.
Expert Mentors – Learn from the pros, not just the manuals.
Intimate Classes – Small batches for maximum engagement.
Lifetime Support – We're here for you 24/7, forever.
Your Schedule, Your Way – Flexible timing and 1-on-1 options available.
What You Will Master
App Navigation & Configuration
Expertly navigate the Lightning Experience and set up complex company profiles.
User & Security Mastery
Manage complex profiles, role hierarchies, and granular data access security.
Object Customization
Build custom fields, picklists, and complex formulas for advanced business logic.
Data Governance
Expertly handle data migrations, backups, and quality standards with Data Loader.
Reports & Analytics
Design high-level dashboards and analytical reports for executive decision-making.
Support Automation
Master case management, service level agreements, and Service Cloud automation.
Course Curriculum
Lesson 1 - Getting Around the App
3 lessons- Understand the data model and navigation
- Explore the Lightning Experience
- Find answers in Help & Training
Lesson 2 - Getting Your Organization Ready for Users
6 lessons- Set up the company profile
- Configure the user interface
- Set up activities and calendars
- Configure search settings
- Set up Chatter
- Enable mobile access with Salesforce1
Lesson 3 - Setting Up and Managing Users
5 lessons- Manage user profiles
- Create and manage users
- Troubleshoot user login issues
- Understand SalesforceA capabilities
- Set up Chatter Free Users and Invites
Lesson 4 - Security and Data Access
7 lessons- Restrict logins
- Determine object access
- Set up record access
- Manage record access with the role hierarchy
- Deal with record access exceptions
- Control access to events
- Manage field-level security
Lesson 5 - Customization: Fields
7 lessons- Administer standard fields
- Create new custom fields
- Create selection fields: picklists and lookups
- Create formula fields
- Work with page layouts
- Work with record types and business processes
- Maintain data quality
Lesson 6 - Managing Data
6 lessons- Import new records using import wizards
- Update existing records with the data loader
- Keep records up to date with Data.com
- Mass transfer records between users
- Back up data with a weekly export
- Mass delete records
Lesson 7 - Reports and Dashboards
6 lessons- Run and modify reports
- Create new reports with the report builder
- Filter reports
- Summarize report data with formulas and visual summaries
- Print, export, and email reports
- Build dashboards
Lesson 8 - Automation
3 lessons- Email Templates
- Set up workflow rules and Process Builder
- Automate leads and cases
Lesson 9 - Managing the Support Process
4 lessons- Automate the support process
- Understand the Salesforce Console
- Enable collaboration in the Service Cloud
- Analyze support data with reports and dashboards
Why Choose ForceInfinity for Salesforce Admin?
Industry-Proven Mentorship
Learn from certified admins who actively manage Salesforce orgs for Fortune 500 companies — not just instructors who read manuals.
Exam-First Curriculum
Every module is aligned to the official ADM-201 exam blueprint, so you're always studying what matters most for certification and real-world roles.
Career Support That Lasts
Beyond the course, ForceInfinity helps you with resume building, LinkedIn optimization, and interview prep to maximize your job placement success.
Your Instructor
Kaustubh Jaiswal
11x Salesforce Certified | Ex-Accenture
Frequently Asked Questions
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